From the first hello to L4 device replacement, our team in Namibia and South Africa keeps your payments running — and helps you grow.
Support is given through phone, email and a WhatsApp bot. Knowledgeable staff offer support in three Namibian languages and are always ready to take a call and sort out issues.
We speak: English | Afrikaans | German
| L1 | Vis-à-vis support given by the salesperson |
| L2 | Telephonic or email support |
| L3 | Technical support through our TMS |
| L4 | Devices that can't be repaired remotely are replaced immediately |
We built an app purely to speed up onboarding. Once all FIA documents are scanned in, our team does the checks and balances within 15 minutes — so a merchant with our device can start transacting in 30 minutes.
We train your team on platform use (TMS, PayCloud & Genesis), sales onboarding (OnApp), compliance onboarding (Back Office), and device features, apps & remote merchant support.
All clients have special development needs. Our software engineers in Namibia & South Africa are ready to assist — whether it's an API, a software integration or writing an app, our team can build it.
Data is a valuable resource. Knowing what product sells, in which area, at what price and to which demographic helps merchants make intelligent business decisions — what to stock, what to punt, and who their competitors are.
So you can focus on your business. Talk to our team about the right service mix for you.
Contact sales